Frequently Ask Questions (FAQ)

There are explaination and guide video available below for the ease of understanding how Zlock works. Feel free to reach us if the questions are not covered below.

Where to download Zlock app?

Our app is available on Apple Store (iOS), Google Play Store (Android) and Huawei AppGallery (Huawei) .

What is the locker compartment size ?


335 MM (L) x 250 MM (W) x 100 MM (H)



335 MM (L) x  250 MM (W) x 200 MM (H)

What is the customer service operating hours ?

Mon – Fri

9:00AM – 6:00PM



9:00AM – 1:00PM

Is Collector require to enroll into system ?

Yes.In order to use ZLOCK APPS services, users are mandatory to enroll into ZLOCK system in order to collect item.

What type of payment method do we support?

We support credit card, FPX and e-wallet topup.

What are the charges for parcel?

Our charges are per hour RM0.20. Maximum charges are RM15.20.